Without question, one of the most powerful sales weapons any company can utilize is a Unique Selling Proposition (USP). It differentiates a business from its competitors, and lays the foundation for all good marketing.
The truth is that if you offer the same product or service as somebody else, one of you becomes dispensable. Therefore, if you wish to remain competitive within your industry, you absolutely MUST give customers a good reason to choose you over other available alternatives.
Most companies do not put enough emphasis on developing a unique selling proposition, and those that do often fall short of generating an effective, well-defined USP. Common USP themes that tend to be tossed about are “We’re the best or most experienced at what we do,” and “We really care about our customers.” Sure, these are fine notions. However, are they truly unique enough to make you standout and win business? Usually, no.
So, what are the characteristics of a good USP? It must be easy to understand and remember. It needs to be definitive and positively differentiate you from the competition. Finally, a good USP should emphasize some desirable customer benefit.
Whether you are talking price, quality, or service, you must be different in some way. In addition, remember that being unique could also mean that, although your industry remains competitive in most areas, you undoubtedly do something better than anyone else.
Take a minute to review the following four great examples of some companies and their now famous USP taglines. It’s important to also realize that these companies were able to build empires because of the solid marketing that was based directly on their USPs.
- Burger King – “We do it your way.”
- Domino’s Pizza – “Delivered fresh, hot and tasty in 30 minutes or less.”
- FedEx – “When it absolutely, positively has to get there overnight.”
- Mars Inc. – “M&Ms melt in your mouth, not in your hand."
Regarding unique selling propositions, these businesses clearly hit the mark. What other examples can you recall?
